Pre-tax Commuter Benefits

This benefit is for Stanford employees with qualified commute expenses, including transit (train, bus, BART, ferry), vanpool, or parking expenses.

Once you have established an account, you can place monthly orders and use your pre-tax dollars to purchase transit, vanpool, or parking.

One way to do this is to have your funds loaded onto a reloadable commuter card, which you can use to purchase eligible commuting expenses. The commuter card will be mailed to you and will be re-loaded each time you place an order. You can also use your pre-tax dollars to order transit passes or Caltrain parking permits, in addition to other options, including loading your Clipper card.

Orders must be placed by the 10th of the preceding month. For example, to receive an order in March, place your order by February 10th.

Please remember to keep track of your account balances online to make sure your pre-tax deductions do not exceed your expenses. Adjust your orders, as necessary, so you do not accumulate excess funds. Federal tax codes specify that pre-tax deductions are non-refundable.

1. Head to the Luum Commuter platform and log in via Single Sign-On (SSO)
2. Stanford Health Care staff: https://shc.luum.com/
   Lucile Packard Children's Hospital staff: https://smch.luum.com/
3. Select "HealthEquity Accounts" from the left-hand navigation panel
4. Once you have arrived on the HealthEquity account page, select "Parking" or "Transit" to place an order
5. If you are logging in for the first time, you will be asked to complete a few additional steps before placing an order.

Have questions about the program or need assistance with enrollment? The dedicated HealthEquity Customer Service team is available 24/7 to provide support!

Contact HealthEquity Customer Service:

Phone: 855-692-2959

Email: memberservices@healthequity.com